https://dolphinswimhk.com/  The services provided by us, our website, our site, Dolphin eShop or this site (collectively, the "Terms") are governed by the following terms of service and usage, as well as any other rules posted on our site (collectively, the "Terms"). Throughout the site, "we" refers tohttps://dolphinswimhk.com/。 在本網站下任何訂單前，請仔細閱讀使用條款。若使用本網站 / 或應用程序，即表明您已同意受使用條款約束。

If you are under the age of eighteen, you must let your parents or guardians understand our terms of use, terms of service and the "Privacy Policy Statement" published on this website before registering or using any service on this website ("the statement" ).

We reserve the right to change the terms of use from time to time without notice. Your continued use of this website after such changes will be deemed to have accepted the revised terms of use. If you do not agree to the terms of use at any time, please do not use this website.  Price:  The currency on this website is Hong Kong dollars, and the price is subject to the order shown at the time.  

1. Order Products 

Customers ordering in this online store must clearly and accurately provide the following items:

  1. Correct product information (included SKU, color, size)
  2. Provide recipient name, address, mobile phone number, email address.
  3. If you need to pick up service from SF Express, please provide E-locker number of the pick up point. (Please refer to this link for details)

When you place an order successfully, you will be deemed to have agreed to and understood all the terms and conditions of this website. The total payment will be displayed in the order details and will appear for confirmation before you click "Submit". We accept payment by credit card, UnionPay, Alipay, Alipay Hong Kong, WeChat, Octopus and PAYME. During the checkout process, you will be required to fill in all mandatory information regarding payment. Please note that in accordance with our privacy policy, we will collect and store your information in an encrypted and secure payment system.

All payment details will be fully encrypted and used solely for processing the transactions you have confirmed. All credit card payments must be authorized by the card issuer before they can be used, and your credit card will only be charged once the order has been prepared for completion. In the event of a malfunction or failure in the credit card transaction channels operated by banks or third‑party merchants, this website shall bear no responsibility.

 2. Enter into a contract 

When you place an order, you are deemed to have agreed to and understood all the terms and conditions of this webpage, and confirmed that all order information is correct. It is also confirmed that you have agreed to enter into a "one-time sales contract" (hereinafter referred to as the "Contract" or "Order") with us. After we receive your order payment and prepare for delivery, we will send you a confirmation email, which will list the details of the products you ordered from us, the delivery service details, and all fees involved in this contract. (Please note that after this email is sent, all information on the order, except the delivery address, cannot be changed) At this time, it means that we have accepted your order and the contract between you and us is established.

The contract only involves the goods we have confirmed to send, and we have no obligation or reason to provide any goods/gifts/discounts, etc. outside the contract. The binding contract will be established after we confirm the payment of the order and will be completed seven days after the receipt of the goods. *This website will provide services based on the information provided by customers. If the following circumstances occur, we have the right to cancel the contract and related orders.

  1. If you are under the age of 18, you must let your parents or legal guardian understand our terms of use before registering or using any service on this website. If you do not get the consent of your legal representative, the contract may be cancelled.
  2. People under the age of 18 purchase goods and services prohibited by the Youth Protection Act (e.g. tobacco and alcohol)
  3. There is false, omission or misleading information in the order application.
  4. The order is affected by any factors beyond the control of this website

In the above 1-4 situations, the contract and the related orders are cancelled, and the company will not be responsible for any losses caused to you.

3. Shipment

When we have completed the delivery arrangement of your order, we will send you a confirmation email, listing the details of the products you ordered from us and the delivery service details and all the costs involved in the contract, as well as the delivery of the order. Part number for tracking.  *(Please note that all order information cannot be modified after this email is sent)*  The ownership of the goods shall remain with this website until the products have been delivered to the customer.

When the shipment tracking of SF Express/BT Smart Cabinet indicates that it has been delivered/delivery has been completed, the quality replacement guarantee period will be seven days from that day. This service will end on the eighth day (see return details for details). Note: Our company will not be responsible for any losses caused by you under the following circumstances.

  1. Any loss caused by the customer's additional request
  2. Please note that all postage risks (including delays, damage, loss or accidental theft of goods due to postage, etc.) must be borne by the buyer, and we will not be held responsible.
  3. If the address you choose is different from the actual delivery address, the delivery will be affected and the product will be returned. In this case, the customer will be responsible for the shipping cost, and the order you purchased will not be refunded. We will contact you and arrange to ship again.

In response to environmental protection, we do not provide any paper receipts, invoices, etc., please keep the order information on the mail for record.

  4. Product return and exchange service details  

All purchases on this website can enjoy a seven-day quality replacement guarantee, but the following terms and conditions must be complied with and abided by:However, the following terms and conditions must be met and adhered to:  Please contact us immediately (Customer Service Center) And requested replacement,  After confirmation 請連同單據正本及貨品到本公司指定地點親臨辦理換貨。 根據不同情況，我們保留決定「更換貨品」、「轉購其他產品」的選擇權。當中或會涉及需要額外支付貨款／運費。 Except for special circumstances*, all refund applications are not accepted on this page, and we will reserve the final decision on whether to implement a refund or not.In the case of a refund, we only provide the price paid for the product itself. Does not include the shipping cost in the order.*Please keep all packaging materials, including original packaging, boxes, bags, receipts and related gifts when you exchange goods, otherwise the company reserves the right not to return or exchange them. **After seven days, all products of our company will not be provided with return and refund service* 退貨時本公司職員將會檢查要更換之貨品所有情況:包括包裝物料(原裝包裝/包裝箱/包裝袋)、所有單據(送貨單/收據) 及 其相關禮品(如有)。 於以下情況下的貨品，一律不設退換：

  1. Products that have been opened, used, or damaged due to personal reasons
  2. Negligence, loss or improper handling of goods or accessories
  3. Has been altered or repaired without authorization
  4. If the customer fails to return the goods within seven days, the company reserves the right to cancel the replacement of the goods.
  5. An order can only be exchanged once.
  6. Due to manual measurement, product dimensions may vary by 2 to 3 cm. This variation does not affect quality.
  7. The pictures on the website may differ from the real object due to shooting reasons, and this difference does not cause quality reasons
  8. Affect secondary sales
  9. We will provide relevant descriptions and introductions for different products, so we will not take any responsibility for any losses caused by you or anyone else due to the products.

10. 基於衛生及安全理由商品，我們保留所有最終決定處理權 (Examples: earplugs, nose clips, breathing tubes and mouthpieces, swimming caps, intimate clothing (including all types of swimsuits and swimming trunks), etc.).  

5. Refund arrangements under special circumstances 

It only applies to the following situations in the goods,

  • Out of stock
  • Wrong amount
  • Technical error

In the event that the delivery cannot be made or the contract is not established for some reasons, we will directly send an email to notify you that the contract is not established and will refund or take necessary measures. Normal refund procedures will be completed within 7-14 working days.

6. Discount terms

  1. Offers are only valid in this online store. Physical store membership programs and offers are not applicable in this online store.
  2. Offers are only applicable to regular-priced items/services, and are not applicable to regular-priced, reduced-price, consignment, promotion, festival and designated items/services (unless otherwise specified).
  3. The number of gifts/free services is limited, while stocks last. Each customer can only enjoy the offer once.
  4. Offer cannot be transferred, exchanged for cash, other goods, or discounts, and cannot be used in conjunction with other promotions, discounts, coupons, cash vouchers, or merchant membership/loyalty/rewards programs (unless otherwise specified).
  5. Offers are subject to availability, prices and offer details are subject to change without notice.

7. Problems caused by size and photo color

  1. The "recommended height" indicated on this website is for general reference only. Due to individual differences in body shape, growth rate, and personal preferences, the actual fit should be determined through trying on or by considering multiple measurements such as bust, waist, and shoulder width before making a final size selection.
  2. The recommended height may differ from the actual height. Consumers are strongly advised to measure key body parts such as height, chest, and waist before comparing with the size chart to make their purchase.
  3. If the wrong size is chosen based solely on the "recommended height," resulting in a swimsuit that is too tight or too loose, this website bears no responsibility and does not offer returns or exchanges.
  4. Due to differences in lighting during photography and screen display settings, the color or details of the product may slightly differ from the actual item. We appreciate your understanding.

8. Invoice and receipt arrangements

In keeping with our commitment to environmental protection, we do not provide any paper invoices or receipts. Invoices can only be requested by email, and will be sent to the customer via email. As our payment system is managed by third-party payment platforms, we are unable to provide any form of receipt (including paper or electronic receipts). Customers are advised to properly store relevant electronic invoices or order confirmation documents for future reference.

Facebook Login and Use of Birthday Information

When you log in using Facebook, we may obtain your birthday information. This data will only be used for the following purposes:

  • Providing birthday offers or exclusive member benefit
  • Delivering age‑appropriate content based on age ranges
  • Conducting anonymized statistical analysis to improve our services

We will not use birthday information for targeted advertising, nor will we share it with third parties. You may request deletion of relevant information at any time via cs@dolphinswimhk.com. We are committed to complying with Meta platform policies and Hong Kong's Personal Data (Privacy) Ordinance.

In case of any dispute, the traditional Chinese version of the terms and conditions shall prevail. The company reserves the right to make the final decision to replace the goods. In case of any dispute, the company reserves the right of final interpretation of all terms and conditions on this website and will not be notified individually.