https://dolphinswimhk.com/  The services provided by us, our website, our site, Dolphin eShop or this site (collectively, the "Terms") are governed by the following terms of service and usage, as well as any other rules posted on our site (collectively, the "Terms"). Throughout the site, "we" refers tohttps://dolphinswimhk.com/。 在本網站下任何訂單前，請仔細閱讀使用條款。若使用本網站 / 或應用程序，即表明您已同意受使用條款約束。

If you are under the age of eighteen, you must let your parents or guardians understand our terms of use, terms of service and the "Privacy Policy Statement" published on this website before registering or using any service on this website ("the statement" ).

We reserve the right to change the terms of use from time to time without notice. Your continued use of this website after such changes will be deemed to have accepted the revised terms of use. If you do not agree to the terms of use at any time, please do not use this website.  Price:  The currency on this website is Hong Kong dollars, and the price is subject to the order shown at the time.  

1. Order Products 

Customers ordering in this online store must clearly and accurately provide the following items:

  1. Correct product information (included SKU, color, size)
  2. Provide recipient name, address, mobile phone number, email address.
  3. If you need to pick up service from SF Express, please provide E-locker number of the pick up point. (Please refer to this link for details)

當成功訂貨後，將等同表示同意及了解本網頁的所有條款及細則。而支付總額會顯示於訂單詳情，並在您按下”提交”前出現以供確認，我們接受以信用卡、銀聯、支付寶、支付寶香港、微信、八達通及PAYME 支付有關款項。 於結帳過程中，您將需要填寫所有有關付款之強制性提供的資料。請注意，根據我們私隱政策，我們將收集並存儲您的信息資料於一個加密的安全付款系統中。

All payment details will be fully encrypted and used solely for processing the transactions you have confirmed. All credit card payments must be authorized by the card issuer before they can be used, and your credit card will only be charged once the order has been prepared for completion. In the event of a malfunction or failure in the credit card transaction channels operated by banks or third‑party merchants, this website shall bear no responsibility.

 2. 訂立合同 

閣下在發送訂單時已經視為同意及了解本網頁的所有條款及細則，並確定訂單所有資料正確無誤。同時確定閣下已同意與我們訂立「一次性銷售合同」(以下稱「合同」或「訂單」)。 我們收到閣下支付訂單款項後準備配送前，將向您發送確認電郵，當中將列出閣下向我們訂購的商品詳細資料以及配送服務詳情及涉合是次合同當中的所有費用。(請注意當此電郵發出後訂單上除收件地址外，所有資料均不能更改) 此時才表示我們接受了您的訂單並同時閣下與我們之間的合同成立。

合同只涉及我們已確認發送之商品，我們沒有任何義務及理由提供合同之外的任何商品/贈物/折扣優惠等。 合同的約束力將由我們確定訂單付款後開始成立，並在收貨完成後七日完結。 *本網站會根據客戶所提供之資料提供服務，如發生以下情況，我們有權取消其合同及涉及的訂單。

  1. If you are under the age of 18, you must let your parents or legal guardian understand our terms of use before registering or using any service on this website. If you do not get the consent of your legal representative, the contract may be cancelled.
  2. People under the age of 18 purchase goods and services prohibited by the Youth Protection Act (e.g. tobacco and alcohol)
  3. There is false, omission or misleading information in the order application.
  4. The order is affected by any factors beyond the control of this website

In the above 1-4 situations, the contract and the related orders are cancelled, and the company will not be responsible for any losses caused to you.

3. Shipment

When we have completed the delivery arrangement of your order, we will send you a confirmation email, listing the details of the products you ordered from us and the delivery service details and all the costs involved in the contract, as well as the delivery of the order. Part number for tracking.  *(Please note that all order information cannot be modified after this email is sent)*  The ownership of the goods shall remain with this website until the products have been delivered to the customer.

而當順豐快遞/順便智能櫃的寄件追蹤表示為已配送/配送已完成時，將由當日算起七天質量更換保證期。而此服務將於第八天完結(詳情參閱退貨細則)。 備註： 於以下情況而導致閣下的任何損失，本公司恕不負責。

  1. Any loss caused by the customer's additional request
  2. Please note that all postage risks (including delay, damage, loss or accidental theft of goods due to postage) must be borne by the buyer, and we will not be responsible for it.
  3. If the address you choose is different from the actual delivery address, the delivery will be affected and the product will be returned. In this case, the customer will be responsible for the shipping cost, and the order you purchased will not be refunded. We will contact you and arrange to ship again.

In response to environmental protection, we do not provide any paper receipts, invoices, etc., please keep the order information on the mail for record.

 4. 商品退換服務細則 

All purchases on this website can enjoy a seven-day quality replacement guarantee, but the following terms and conditions must be complied with and abided by:However, the following terms and conditions must be met and adhered to:  Please contact us immediately (Customer Service Center) And requested replacement,  After confirmation 請連同單據正本及貨品到本公司指定地點親臨辦理換貨。 根據不同情況，我們保留決定「更換貨品」、「轉購其他產品」的選擇權。當中或會涉及需要額外支付貨款／運費。 Except for special circumstances*, all refund applications are not accepted on this page, and we will reserve the final decision on whether to implement a refund or not.In the case of a refund, we only provide the price paid for the product itself. Does not include the shipping cost in the order.*Please keep all packaging materials, including original packaging, boxes, bags, receipts and related gifts when you exchange goods, otherwise the company reserves the right not to return or exchange them. **After seven days, all products of our company will not be provided with return and refund service* 退貨時本公司職員將會檢查要更換之貨品所有情況:包括包裝物料(原裝包裝/包裝箱/包裝袋)、所有單據(送貨單/收據) 及 其相關禮品(如有)。 於以下情況下的貨品，一律不設退換：

  1. Products that have been opened, used, or damaged due to personal reasons
  2. Negligence, loss or improper handling of goods or accessories
  3. Has been altered or repaired without authorization
  4. If the customer fails to return the goods within seven days, the company reserves the right to cancel the replacement of the goods.
  5. An order can only be exchanged once.
  6. Due to manual measurement, product dimensions may vary by 2 to 3 cm. This variation does not affect quality.
  7. The pictures on the website may differ from the real object due to shooting reasons, and this difference does not cause quality reasons
  8. Affect secondary sales
  9. We will provide relevant descriptions and introductions for different products, so we will not take any responsibility for any losses caused by you or anyone else due to the products.

10. 基於衛生及安全理由商品，我們保留所有最終決定處理權 (Examples: earplugs, nose clips, breathing tubes and mouthpieces, swimming caps, intimate clothing (including all types of swimsuits and swimming trunks), etc.).  

5. 特別情況下可退款安排 

It only applies to the following situations in the goods,

  • Out of stock
  • Wrong amount
  • Technical error

In the event that the delivery cannot be made or the contract is not established for some reasons, we will directly send an email to notify you that the contract is not established and will refund or take necessary measures. Normal refund procedures will be completed within 7-14 working days.

6. 折扣優惠條款

  1. Offers are only valid in this online store. Physical store membership programs and offers are not applicable in this online store.
  2. Offers are only applicable to regular-priced items/services, and are not applicable to regular-priced, reduced-price, consignment, promotion, festival and designated items/services (unless otherwise specified).
  3. The number of gifts/free services is limited, while stocks last. Each customer can only enjoy the offer once.
  4. Offer cannot be transferred, exchanged for cash, other goods, or discounts, and cannot be used in conjunction with other promotions, discounts, coupons, cash vouchers, or merchant membership/loyalty/rewards programs (unless otherwise specified).
  5. Offers are subject to availability, prices and offer details are subject to change without notice.

7.  因尺碼和照片顏色產生的問題

  1. The "recommended height" indicated on this website is for general reference only. Due to individual differences in body shape, growth rate, and personal preferences, the actual fit should be determined through trying on or by considering multiple measurements such as bust, waist, and shoulder width before making a final size selection.
  2. The recommended height may differ from the actual height. Consumers are strongly advised to measure key body parts such as height, chest, and waist before comparing with the size chart to make their purchase.
  3. If the wrong size is chosen based solely on the "recommended height," resulting in a swimsuit that is too tight or too loose, this website bears no responsibility and does not offer returns or exchanges.
  4. Due to differences in lighting during photography and screen display settings, the color or details of the product may slightly differ from the actual item. We appreciate your understanding.

8. 發票及收據安排

In keeping with our commitment to environmental protection, we do not provide any paper invoices or receipts. Invoices can only be requested by email, and will be sent to the customer via email. As our payment system is managed by third-party payment platforms, we are unable to provide any form of receipt (including paper or electronic receipts). Customers are advised to properly store relevant electronic invoices or order confirmation documents for future reference.

Facebook Login and Use of Birthday Information

When you log in using Facebook, we may obtain your birthday information. This data will only be used for the following purposes:

  • Providing birthday offers or exclusive member benefit
  • Delivering age‑appropriate content based on age ranges
  • Conducting anonymized statistical analysis to improve our services

We do not use birthday data for targeted advertising, nor do we share it with third parties. You can request that we delete this data at any time by contacting cs@dolphinswimhk.com. We are committed to complying with the Meta Platforms policy and the Hong Kong Personal Data (Privacy) Ordinance.

In case of any dispute, the traditional Chinese version of the terms and conditions shall prevail. The company reserves the right to make the final decision to replace the goods. In case of any dispute, the company reserves the right of final interpretation of all terms and conditions on this website and will not be notified individually.