Return and Exchange Policy (Applicable only for orders delivered to Hong Kong)

  • Dolphin eShop guarantees that you can return or exchange any product purchased on the website within 7 days of receipt (based on the date of delivery), regardless of the reason or condition. This applies to all products except special offers or designated items. You may return or exchange any product purchased on the website within 7 days of receipt (except for special offers or designated items), for any reason or without any conditions. Please note that all products can only be returned or exchanged once, and that the return or exchange must be for the same item, color, and size. The customer is responsible for both the return and the new delivery fees.

Please return the product to be returned as soon as possible along with the return/exchange number. If we do not receive the returned product within 7 days from the date of creation, the system will automatically cancel the related return/exchange application. We will not be able to process your return/exchange application.

• For unconditional return or exchange applications, please confirm that the returned or exchanged product is brand new and has not been used or cleaned. That is to say, the product applied for return or exchange must still be in the same condition as when it was originally purchased and meet the conditions for secondary sales. The following four aspects are due to specific requirements:
• The product must still be in good condition when originally purchased. That is, the surface of the product is not scratched, worn or damaged, or has been used before; the product can maintain its original quality and functions;
• The outer packaging of the product is intact and is not damaged, smeared or affixed with any foreign objects such as tape or express delivery receipts.
• All related accessories (such as product warranty cards, dust-proof packaging or other accessories for some products) and related gifts must be returned together.
• Non-specified categories (for example: earplugs, nose clips, snorkels and mouthpieces, swimming caps, swimming clothing (including swimsuits and swimming trunks), etc.).

• Non-specified categories (such as earplugs, nose clips, snorkels and their mouthpieces, swimming caps, swimwear (including swimsuits and swimming trunks), etc.).

  • Product Quality
  • The color, pattern, model, and material of the product do not match the description on the website.
  • Incorrect size or unfit
  • Delivery issues
  • unlike of the product
  • Purchased by mistake
  • Defects and product quality issues (only applicable to the return/exchange/refund process for defective products. There are other restrictions)
  • Some specially marked discounts or promotions must be returned in full, partial return and refund requests will not be accepted.

For products based on health and safety reasons, we reserve the right to make the final decision
(Examples: earplugs, nose clips, breathing tubes and mouthpieces, swimming caps, intimate clothing (including all types of swimsuits and swimming trunks, etc...).

Regarding color difference, the picture does not match the problem: all product pictures due to the shooting angle, computer screen color difference, shooting light and other factors, the photo and the real thing will be slightly different, the product is subject to the real thing, the company does not accept the return request for this reason

Return of defective products
If you believe the product is defective, you can choose to return it. Please ensure that the returned product meets the following return requirements:
Swimwear : Within 30 days from the date of receipt, if there are quality problems not caused by humans, such as: zipper damage, accessories on clothes, ironing and falling off, and other obvious serious defects.
Swimming Equipment : Within 30 days from the date of receipt, if there are quality problems not caused by humans, such as: backpack printing falling off, swimming goggles frame falling off.
For products other than those listed above, please contact us for inquiries. If a defective product return request does not meet the requirements above, Dolphin eShop will not be able to accept and will have the final decision-making authority.

Return process:
A) Orders delivered to Hong Kong:
If your order needs to be returned, please make sure your order meets the return and exchange standards. You can handle the return through online consultation or telephone service hotline. Please follow the steps below:
1. 提供訂單號，讓我們的客服為您建立退貨編碼。
2. 選擇合適的退貨方式：
1) SF Express door-to-door pickup (including Lantau Island, Tung Chung, Discovery Bay, and Ma Wan. Other outlying islands and restricted areas are temporarily not applicable);
2) You need to personally deliver the product to the nearby SF Express store for return;
Choose to return via other courier companies.

  1. After we receive your returned product and confirm that it meets the return conditions, we will arrange a refund as soon as possible according to your needs.
  • Regarding the packaging of the returned product, please prepare a separate complete bag, properly package the returned product, delivery note or order, and write the return application number on the delivery note or paper, and send it back to Yongtai Co., Ltd. warehouse together. (Please do not use the product's original transparent packaging bag as the return outer packaging to avoid losing the product during transportation.)
  • Regarding the return and exchange handling fee, you need to bear the round-trip shipping and related handling fees.
  • For return order requests, we do not accept returns of individual items in an order, we can only accept returns of the entire order.

B) Orders delivered to Macau:
If your order needs to be returned, please ensure that your order meets the return and exchange standards. You can choose to consult online or handle returns through the telephone service hotline. Please follow the steps below:
1. 提供訂單號，讓我們的客服為你建立退貨編碼。
2. 您須親自將產品送至附近的順豐門市辦理退貨；
3. 請預備好所須文件 (發票, 退貨編碼等) 。
*Please note that if an order shipped to Macau needs to be returned, after we receive your returned product and confirm that it meets the return conditions, we will arrange a refund as soon as possible according to your needs.

  • Regarding the packaging of the returned product, please prepare a separate complete bag, properly package the returned product, delivery note or order, and write the return application number on the delivery note or paper, and send it back to Yongtai Co., Ltd. warehouse together. (Please do not use the product's original transparent packaging bag as the return outer packaging to avoid losing the product during transportation.)

Exchange Process (Only applicable to orders shipped to Hong Kong)
If you need to exchange goods, please follow the steps below within 7 days from the date of receipt of the product (except for promotional products or designated products, please refer to the details of individual events for details):
1. 提供訂單號，讓我們的客服為你建立換貨編碼。
2. 您須親自將產品送至附近的順豐門市退回產品；
3. 我們在收到您的產品，確認沒有問題就會寄出換貨產品。

  • Orders shipped to Macau do not currently support exchange services.
  • When returning products that need to be exchanged, please be sure to write the exchange order number on the delivery note or paper and send it back with the package, otherwise you will bear the risk of exchange and bear the round-trip shipping costs yourself.
  • The new product for exchange will be sent to the shipping address of your original order. If you need to change it, please choose a new shipping method and address when submitting the exchange application.
  • If you apply for an exchange, you cannot apply for a return before the exchange is completed; if some of the products in your order have applied for an exchange, the remaining products in the order cannot apply for an exchange before the exchange is completed.
  • To inquire about my return and exchange details, please Whatsapp or call us to help you check.WhatsappOr call us to check it out for you.
  • If your payment is made online, after we receive your returned product, we will generally return your payment to your payment account within 4-7 working days. (The actual arrival date is subject to the processing cycle of banks, WeChat, Alipay, etc.)

Reasons for not being able to return or exchange:
If the following situations occur, we cannot assist in handling returns and exchanges:

  • - Does not meet the "7-day unconditional return or exchange" or "7-day unconditional return or exchange" standard
  • - Improper use of the product, including but not limited to contact with particularly damp objects, chemicals, gasoline, paint, detergent, solvent, cooking oil, overheating, etc.
  • - The product is off-line or cracked due to external hard object scratches or internal wear and tear
  • - The product is damaged beyond its useful life
  • - The product is damaged due to improper washing
  • - The product fades due to display reasons
  • - The appearance of the product is unclean
  • - Non-online sales products (if purchased in a department store, please ask the department store about returns and exchanges.)
  • - Sale products do not accept returns or exchanges (special prices are marked in the upper left corner of the picture)
    (Goods for hygiene and safety reasons, such as earplugs, nose clips, breathing tubes and their mouthpieces, swimming caps, personal clothing (including all kinds of swimsuits and swimming trunks are not refundable or exchangeable.)

Cancel Order

  • Customers cannot cancel the order after placing the order and making payment, but can negotiate before the goods have not been shipped from this website.WhatsappPlease Whatsapp or call us to help you cancel manually. To cancel an order, customers need to pay a handling fee and delivery fee.

The above terms are subject to the Chinese version, and Startup Co., Ltd. has the final decision right.